Legal Terms & Privacy Policy
Effective Date: [Insert Date]
Introduction
Spilove Psychotherapy (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit https://www.tiffanyspilove.com (“the Website”), including any content, services, functionality, or downloadable materials (“the Services”).
By accessing or using this Website, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our Website.
Our Locations
Bryn Mawr Location
19 Elliott Avenue, Bryn Mawr, PA 19010
Philadelphia Location
1601 Walnut Street, Suite 1007, Philadelphia, PA 19102
For any questions regarding this policy, contact us at: spilove@spilovepsych.com
HIPAA Compliance & Your Privacy
At Spilove Psychotherapy, we take your privacy and confidentiality seriously. As a mental health provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect your personal health information (PHI). This means:
Confidentiality: Your therapy records and personal information are securely stored and will not be shared without your written consent, except as required by law.
Secure Communication: We use HIPAA-compliant platforms for scheduling, payments, and telehealth services to ensure your information remains private.
Your Rights: You have the right to access your records, request corrections, and understand how your information is used.
If you have any questions or concerns about how your health information is handled, please contact us at spilove@spilovepsych.com.
Children’s Privacy
This Website is intended for individuals 16 years of age or older. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received such information, we will delete it. If you believe a child under 16 has provided us with personal data, please contact us immediately.
When We Collect Information
We collect data when you:
Visit our Website
Complete forms (such as contact forms or intake forms)
Sign up for our newsletter
Engage with us via email, phone, or chat
Use or view our Website via your browser’s cookies
We may use email and cookies for retargeting on Google and Meta (Facebook, Instagram) and to track conversions across these platforms.
Types of Information We Collect
We collect the following types of information from users:
Personal Information: When you voluntarily fill out forms, sign up for newsletters, make purchases, or contact us, you may provide us with personal information such as your name, email address, phone number, or payment details.
Automatic Data Collection: We collect certain information automatically, including:
Your browser, network, and device details
Web pages visited prior to coming to this website
Your IP address, browsing behavior, clicks, pages visited, scrolls, and searches
This data helps us to improve the Website’s functionality, user experience, and services.
How We Use Your Information
We process your personal data to:
Improve your user experience and tailor our content
Respond to inquiries and provide client support
Process payments and appointments
Send newsletters or marketing communications (with your consent)
Track website traffic and measure the effectiveness of marketing campaigns
We do not sell your personal data for monetary gain.
How We Share Your Information
We may share your data with:
Third-party service providers (such as payment processors and email marketing platforms)
Law enforcement or regulatory bodies when required by law
Business partners assisting in website analytics and marketing
Some content or applications may be served by third parties, such as advertisements. We do not control third-party tracking technologies and recommend reviewing their respective privacy policies.
Cookies & Tracking Technologies
This Website uses cookies to improve your experience. Cookies are small files downloaded to your device when you visit the Website. These cookies include:
Required Cookies: Necessary for the basic operation of the site.
Analytics and Performance Cookies: Used to understand user behavior and improve the site. We share this information with Squarespace, our hosting platform.
How We Protect Your Information
We implement strict security measures to safeguard your personal data, including:
Encrypted payment processing
Secure servers and firewalls
Regular malware and security scanning
However, no data transmission over the Internet is 100% secure. We encourage you to exercise caution when sharing personal information online.
Your Privacy Rights
Depending on your location, you may have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Ask us to delete your data in certain circumstances.
Right to Restrict Processing: Request a temporary halt to the processing of your data.
Right to Object: Opt out of direct marketing or certain data uses.
Right to Data Portability: Request your data in a structured format.
To exercise these rights, email spilove@spilovepsych.com with your request.
Accessibility
At Spilove Psychotherapy, we strive to make our website and services accessible to everyone. While we do our best to follow current accessibility standards and best practices, we acknowledge that technology and guidelines change over time. If you experience any difficulties accessing our site or need accommodations, please reach out to us at spilove@spilovepsych.com—we are happy to assist and will make every reasonable effort to address your concerns.
By using this website, you agree to contact us first with any accessibility concerns before pursuing legal action. We are committed to inclusivity and will work with you to find a resolution.
Use of AI on our Website
This website may utilize artificial intelligence (AI) tools to enhance user experience, improve functionality, and provide creative or technical solutions. While AI-generated content is used to streamline services, all outputs are reviewed to ensure accuracy, reliability, and alignment with our professional standards.
Ownership of AI-Assisted Content
Any content generated or enhanced using AI tools remains the exclusive intellectual property of Spilove Psychotherapy. Unauthorized use, reproduction, or distribution of such content is strictly prohibited.
Privacy & AI Processing
AI tools may process certain data to optimize website functionality, user interactions, or service improvements. However, any data processed by AI is handled securely and in compliance with our Privacy Policy. We do not retain, sell, or repurpose AI-processed data beyond its intended use.
By using this website, you acknowledge the presence of AI-assisted functionalities and agree that they are intended to improve your experience while maintaining the highest ethical and professional standards. If you have any questions or concerns about AI usage on this site, please contact us at spilove@spilovepsych.com.
Your California Privacy Rights (CCPA Compliance)
If you are a California resident, you may:
Request disclosure of the data we collect about you.
Opt out of the sale of personal data (we do not sell personal data).
Request deletion of your personal data.
To make a request, contact us at spilove@spilovepsych.com.
Do Not Track Policy
We honor “Do Not Track” settings on your browser and do not track your activity across third-party websites.
International Data Transfers
We do not transfer personal data to third-party processors located outside the United States.
Refund Policy for Therapy Services, Trainings, and Integrations
All sales for therapy services, trainings, and integration sessions at Spilove Psychotherapy are final. We do not offer refunds or reimbursements except in the following cases:
Technical or scheduling errors on our end that prevent the service from being provided.
Cancellation by Spilove Psychotherapy due to unforeseen circumstances.
If you experience an issue related to your service, please contact us at spilove@spilovepsych.com as soon as possible with details of your situation. We are committed to ensuring a smooth and supportive experience for all clients.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected in the “Effective Date” at the top of this page. Continued use of our Website constitutes acceptance of any updates.
For any questions about this policy, contact us at:
spilove@spilovepsych.com